Zoom’s AI-First Rebrand Hinges on Creator-Led Search Strategy

Zoom’s struggle to shed its 'meetings-only' label is now intertwined with the mechanics of AI search. For SaaS companies vying for enterprise attention, the ability to appear in AI-generated responses is the new SEO. Zoom’s dual approach—paying for ads in ChatGPT while cultivating creator-driven authority—offers a blueprint for how software brands can navigate the shifting landscape of user discovery.

Zoom is betting on content creators to solve a visibility problem that conventional advertising cannot address: convincing AI search engines that its brand is an authoritative source. On August 10, 2026, Digiday reported that the company is actively pursuing an influencer-driven strategy to shape how large language models (LLMs) like ChatGPT cite Zoom in answers. This move comes as Zoom attempts to reposition itself from a video-meetings tool into an end-to-end, AI-first work platform—a narrative that hasn't fully penetrated the market despite the platform's ubiquity.

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Joseph Levi, CEO of Noise Media Group, captured the shift succinctly: brands are moving from targeting creators based on reach to targeting those who are being cited by LLMs.

The strategy is twofold. Zoom has joined the ChatGPT advertising pilot, effectively placing paid placements within LLM responses. But the more novel approach is its partnership with creator Nayeema Raza, a journalist, filmmaker, and host of the 'Smart Girl Dumb Questions' podcast. Raza commands a modest but targeted following of over 30,000 across Instagram and YouTube. The campaign includes sponsored content on Zoom’s social channels, a six-part podcast series, and a keynote slot at Zoom’s annual conference in October 2026. While financial terms were not disclosed, CMO Kimberly Storin frames the investment as a bet on building authority and credibility—two variables she identifies as key signals for AI chatbots when selecting sources.

Zoom isn’t alone in testing this uncorrelated link. Priceline told Digiday in June 2026 that it had increased social spend favoring creators for storytelling with an eye toward AI visibility. Ad agency Modern Impact also had an unnamed car care client push for a creator campaign to spark organic attention in AI overviews. Joseph Levi, CEO of Noise Media Group, captured the shift succinctly: brands are moving from targeting creators based on reach to targeting those who are being cited by LLMs. This pivot has profound implications for the marketing industry. For decades, SEO centered on keyword optimization, backlinks, and domain authority as measured by traditional search engines. But generative AI models synthesize answers from a wide corpus, often prioritizing sources that exhibit topical authority, consistency, and E-E-A-T (Experience, Expertise, Authoritativeness, Trustworthiness) signals. A creator producing credible, nuanced content about a brand may tilt those signals in the brand’s favor.

For Zoom, the initiative addresses a critical brand positioning challenge. The company’s stock (ZM) has stabilized but remains far from pandemic highs, and the competitive landscape in workplace productivity—Microsoft Teams, Google Workspace, Slack—demands constant differentiation. By embedding AI into every facet of its platform and then seeding creator content that demonstrates this shift, Zoom hopes to reshape public perception organically. The Raza partnership, with its focus on a podcast that explores curiosities and questions, mirrors the conversational nature of AI interactions, potentially aligning with how users query LLMs.